Christopher Kolmatycki

Entrepreneur, Marketing Expert, and Shower Singing Enthusiast

Comments Off on What is Luxury?

Came across an interesting excerpt from a book I was reading and pondered its relation to providing customer service and how one should treat their customers, regardless of the service or product being provided.

From Charles MacPherson’s The Butler Speaks:

 

“The famous designer Oscar de la Renta taught me one of the most important lessons of my professional life. When asked, ‘What is luxury?’ His response was this: ‘Luxury is a feeling.’ He went on to explain that paying a high price to be served a cup of coffee in a fancy hotel by an employee who pays no attention to you is not luxury because it doesn’t make you feel special; rather you leave disappointed. In contrast, buying a cheaper coffee prepared by a street vendor who gives you his undivided attention makes you feel important and welcome.  That is good service.  That is luxury.

Luxury can be had by anyone, because it’s about giving someone the gift of feeling welcomed, cherished, and looked after.”

Charles MacPherson

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Comments Off on Adam Freeland – We Want Your Soul

Released 10 years ago, the song has only become more relevant.  Released as Facebook was beginning to take off (at least in Canada), I had no idea how accurate it would become.  Things like this make me question (albeit for little more than a blink) what I do for a living.

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Comments Off on Want to Start a Business? Pick a Name Out of a Hat and Don’t You Dare Get a Logo!

This is true in over 95% of cases. I find it especially interesting (mostly because I almost fell deep into this hole myself starting Denote Communications) that new businesses are often fixated on what are actual trivial things such as logos, business cards, names, etc. instead of what actually matters, sales.  If you are running your business, you should not be focused on your logo, business cards, or web site.    Read More ...

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Comments Off on Why I’m a Big Jerk and Haven’t Written

A big part of why I haven’t blogged since returning from Toronto way back in 2011 was a result of a combination of things.  The first was my idea to write about my New Year’s resolutions and how I felt they would help bring further growth and success to Denote Communications.  As it stood, a big part of that was going to be changing my diet for the better in   Read More ...

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Comments Off on New Online Tool Helps Businesses Stay on the Social Media Bandwagon

Yes, I’m 2 weeks late on this.  See the full article here. January 31, 2012 – 7:11pm BY COLLEEN COSGROVE BUSINESS REPORTER Jumping on the social media bandwagon is good for business, but managing the message and tracking its influence is a time-consuming endeavour that can quickly get brushed aside. Two 20-something Halifax entrepreneurs have come up with an all-encompassing solution that they say will help entrepreneurs stay focused on   Read More ...

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